About Us – Luminous Jewels by Karm Export
At Karm Export, jewellery is more than a business — it’s a legacy of craftsmanship and beauty. Our brand, Luminous Jewels, was born from a vision to create timeless, elegant rings that celebrate love, individuality, and lasting memories.
Based in India, Karm Export is a trusted name in the jewellery export industry, known for delivering fine quality, precision-crafted pieces to clients across the globe. With years of experience and a deep understanding of design, we specialize in creating rings that blend tradition with modern sophistication.
From classic solitaires to unique contemporary styles, every Luminous ring is designed with attention to detail, ethically sourced materials, and certified craftsmanship. Our commitment to quality and transparency ensures that every customer receives not just a piece of jewellery, but a piece of art that tells their story.
Whether you’re celebrating an engagement, a milestone, or simply treating yourself — Luminous Jewels offers the perfect ring for every moment.
Luminous Jewels — Crafted with Purpose. Worn with Pride.
❓ Frequently Asked Questions (FAQs)
1. What type of jewellery do you sell?
We currently specialize in high-quality diamond and gemstone rings crafted with precision and care. All our pieces are BIS hallmarked and designed to suit a variety of styles and occasions.
2. Are your products certified?
Yes, every Luminous Jewels ring comes with authentic certification for diamonds and metal purity (BIS/IGI, wherever applicable), ensuring full transparency and trust.
3. Do you offer custom ring sizes?
Yes! You can select your preferred ring size while placing the order. If you're unsure, contact us and we’ll help you measure the right fit.
4. What if I order the wrong ring size?
We offer a resize/exchange option for unused items. However, delivery charges for both sides must be borne by the customer. The ring must be returned in original, unused condition.
5. How long will it take to receive my order?
1 - Orders are dispatched within 7 business days.
2- After dispatch, delivery takes around (India) or 10–15 days internationally.
You’ll receive tracking details once your order is shipped.
6. Do you ship internationally?
Yes, we ship globally. Delivery timelines vary by country. Please note that import duties and taxes (if any) are the responsibility of the customer.
7. Can I cancel my order?
Orders can be cancelled within 12 hours of placement. After that, they go into processing and cannot be cancelled. Custom or engraved items are non-cancellable once confirmed.
8. What is your return/refund policy?
1. Refunds are available only for products returned within 3 days of delivery.
2.No refund/exchange if the product is used, damaged, or customized.
3.Wrong ring size selected by the customer is not refundable; exchange is possible with delivery charges paid by the customer.
9. How do I return a product?
To request a return:
1. luminousjewels342@gmail.com with order ID and reason.
2. Share clear images of the product in original condition.
3. Once approved, ship the product to us within 3 business days.
Refunds will be processed after our quality team approves the return.
10. How can I contact customer support?
You can reach us anytime at:
📧luminousjewels342@gmail.com
Or message us directly on WhatsApp through our website.