Shipping and Delivery Policy

Effective Date: 18/07/2025
Website: www.luminousjewels.co
Brand: Luminous Jewels
Operated by: Karm Export

Thank you for choosing Luminous Jewels. We are committed to delivering your jewellery safely, securely, and on time — both within India and internationally.

📦 Order Processing Time

All orders are dispatched within 7 business days of order confirmation.

Made-to-order or custom designs may take additional time. We’ll notify you in case of delays.

🇮🇳 Domestic Shipping (India)

Once dispatched, delivery typically takes 7–10 business days, depending on the destination.

You will receive tracking details via email or WhatsApp after dispatch.

🌍 International Shipping

We offer worldwide shipping to selected countries.

Delivery timelines may vary based on the destination country but typically range from 10–15 business days after dispatch.

Customs duties, taxes, and import charges (if any) are the responsibility of the customer and may vary based on your country’s laws.

All international orders are shipped via trusted global courier services and are fully insured for transit.

💼 Shipping Partners

We use reliable logistics partners for both domestic and international orders to ensure secure and timely delivery.

⚠️ Shipping Delays

We aim to deliver on time but are not responsible for delays caused by:

Weather conditions

Natural disasters

Customs clearance

Strikes or courier delays

📍 Address Accuracy

Please double-check your shipping details at checkout. Incorrect or incomplete addresses may lead to delivery failures or delays. In such cases, re-shipping charges may apply.

💬 Need Help?

For shipping queries, international order support, or tracking assistance, contact us at:
📧 luminousjewels342@gmail.com


❓ Frequently Asked Questions (FAQs)

1. What type of jewellery do you sell?

We currently specialize in high-quality diamond and gemstone rings crafted with precision and care. All our pieces are BIS hallmarked and designed to suit a variety of styles and occasions.

2. Are your products certified?

Yes, every Luminous Jewels ring comes with authentic certification for diamonds and metal purity (BIS/IGI, wherever applicable), ensuring full transparency and trust.

3. Do you offer custom ring sizes?

Yes! You can select your preferred ring size while placing the order. If you're unsure, contact us and we’ll help you measure the right fit.

4. What if I order the wrong ring size?

We offer a resize/exchange option for unused items. However, delivery charges for both sides must be borne by the customer. The ring must be returned in original, unused condition.

5. How long will it take to receive my order?

1 - Orders are dispatched within 7 business days.

2- After dispatch, delivery takes around (India) or 10–15 days internationally.

You’ll receive tracking details once your order is shipped.

6. Do you ship internationally?

Yes, we ship globally. Delivery timelines vary by country. Please note that import duties and taxes (if any) are the responsibility of the customer.

7. Can I cancel my order?

Orders can be cancelled within 12 hours of placement. After that, they go into processing and cannot be cancelled. Custom or engraved items are non-cancellable once confirmed.

8. What is your return/refund policy?

1. Refunds are available only for products returned within 3 days of delivery.

2.No refund/exchange if the product is used, damaged, or customized.

3.Wrong ring size selected by the customer is not refundable; exchange is possible with delivery charges paid by the customer.

9. How do I return a product?

To request a return:

1. luminousjewels342@gmail.com with order ID and reason.

2. Share clear images of the product in original condition.

3. Once approved, ship the product to us within 3 business days.
Refunds will be processed after our quality team approves the return.



10. How can I contact customer support?

You can reach us anytime at:
📧luminousjewels342@gmail.com
Or message us directly on WhatsApp through our website.