Privacy Policy
Effective Date: 18/07/2025
Website: www.luminousjewels.co
Company: Karm Export
At Luminous Jewels, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website or make a purchase.
1. Information We Collect
We collect information from you when you:
Browse our website
Create an account
Place an order
Subscribe to our newsletter
Contact us
This information may include:
Name, phone number, email address, shipping/billing address
Payment details (processed securely via third-party gateways)
IP address and browser/device data
2. How We Use Your Information
We use your information to:
Process and ship your orders
Provide customer service and support
Send order confirmations and updates
Improve our website and user experience
Share promotional offers (only if you've opted in)
3. Data Protection
We take all necessary steps to protect your data. Our website uses SSL (Secure Socket Layer) technology to encrypt sensitive information. Payment transactions are processed through trusted third-party gateways and are never stored on our servers.
4. Cookies
We use cookies to enhance your browsing experience. Cookies help us understand user behavior, remember your preferences, and show you relevant products or ads.
You can choose to disable cookies in your browser settings at any time.
5. Third-Party Sharing
We do not sell or rent your personal information to third parties. However, we may share limited data with trusted partners (e.g., shipping companies, payment gateways) only to fulfill your order or improve services.
6. Your Rights
You have the right to:
Access or update your personal data
Opt out of promotional communications
Request deletion of your data (subject to legal obligations)
To exercise any of these rights, contact us at:
📧 luminousjewels342@gmail.com
7. Changes to This Policy
We may update this policy occasionally. Any changes will be posted on this page with the revised date.
❓ Frequently Asked Questions (FAQs)
1. What type of jewellery do you sell?
We currently specialize in high-quality diamond and gemstone rings crafted with precision and care. All our pieces are BIS hallmarked and designed to suit a variety of styles and occasions.
2. Are your products certified?
Yes, every Luminous Jewels ring comes with authentic certification for diamonds and metal purity (BIS/IGI, wherever applicable), ensuring full transparency and trust.
3. Do you offer custom ring sizes?
Yes! You can select your preferred ring size while placing the order. If you're unsure, contact us and we’ll help you measure the right fit.
4. What if I order the wrong ring size?
We offer a resize/exchange option for unused items. However, delivery charges for both sides must be borne by the customer. The ring must be returned in original, unused condition.
5. How long will it take to receive my order?
1 - Orders are dispatched within 7 business days.
2- After dispatch, delivery takes around (India) or 10–15 days internationally.
You’ll receive tracking details once your order is shipped.
6. Do you ship internationally?
Yes, we ship globally. Delivery timelines vary by country. Please note that import duties and taxes (if any) are the responsibility of the customer.
7. Can I cancel my order?
Orders can be cancelled within 12 hours of placement. After that, they go into processing and cannot be cancelled. Custom or engraved items are non-cancellable once confirmed.
8. What is your return/refund policy?
1. Refunds are available only for products returned within 3 days of delivery.
2.No refund/exchange if the product is used, damaged, or customized.
3.Wrong ring size selected by the customer is not refundable; exchange is possible with delivery charges paid by the customer.
9. How do I return a product?
To request a return:
1. luminousjewels342@gmail.com with order ID and reason.
2. Share clear images of the product in original condition.
3. Once approved, ship the product to us within 3 business days.
Refunds will be processed after our quality team approves the return.
10. How can I contact customer support?
You can reach us anytime at:
📧luminousjewels342@gmail.com
Or message us directly on WhatsApp through our website.