Cancellation and Refund Policy
Effective Date: 18/07/2025
Website: www.luminousjewels.co
Brand: Luminous Jewels
Operated by: Karm Export
At Luminous Jewels, each piece is carefully crafted, quality-checked, and packed with love. We understand that sometimes, things may not go as planned. This policy outlines the conditions under which cancellations and refunds are accepted.
❌ Order Cancellation
Orders can be cancelled within 12 hours of placing the order by contacting our team via email or WhatsApp.
Once the product is processed or dispatched, cancellation will not be possible.
Custom-made or engraved products cannot be cancelled once confirmed.
💸 Refund Eligibility
We offer refunds only under the following conditions:
The product is unused, untampered, and returned in its original packaging with all tags and certificates.
The return is requested within 3 days of receiving the product.
Refunds are only applicable if:
The customer receives the wrong item
The product is damaged in transit (with valid unboxing proof)
🔔 Note: Refunds are not applicable for products that show signs of wear, tampering, or if the product is returned without original packaging and documents.
🔄 Exchanges (Size Issues)
In case a customer selects the wrong ring size, we offer exchange/resize support.
However, delivery charges for sending and resending the product will be borne by the customer.
The product must be returned unused and in original condition for resizing.
⚠️ No Refund/Return In the Following Cases:
Product has been used, damaged, or worn
Product has been altered or tampered with after delivery
Customized, engraved, or made-to-order items
Returns requested after 3 days of delivery
🔁 Return Process
Email us at [your email address] with your order ID, reason, and product images.
Our team will evaluate and confirm eligibility within 48 hours.
Once approved, the item must be shipped back within 3 business days.
After quality check, refund will be initiated to your original payment method within 7–10 business days.
📦 Return Shipping Responsibility
Customer is responsible for return shipping unless the product was received damaged or incorrect.
We recommend using a trusted courier with tracking and insurance for return shipments.
💬 Need Help?
We’re here to support you. For any return or refund queries, contact us at:
📧 luminousjewels342@gmail.com
❓ Frequently Asked Questions (FAQs)
1. What type of jewellery do you sell?
We currently specialize in high-quality diamond and gemstone rings crafted with precision and care. All our pieces are BIS hallmarked and designed to suit a variety of styles and occasions.
2. Are your products certified?
Yes, every Luminous Jewels ring comes with authentic certification for diamonds and metal purity (BIS/IGI, wherever applicable), ensuring full transparency and trust.
3. Do you offer custom ring sizes?
Yes! You can select your preferred ring size while placing the order. If you're unsure, contact us and we’ll help you measure the right fit.
4. What if I order the wrong ring size?
We offer a resize/exchange option for unused items. However, delivery charges for both sides must be borne by the customer. The ring must be returned in original, unused condition.
5. How long will it take to receive my order?
1 - Orders are dispatched within 7 business days.
2- After dispatch, delivery takes around (India) or 10–15 days internationally.
You’ll receive tracking details once your order is shipped.
6. Do you ship internationally?
Yes, we ship globally. Delivery timelines vary by country. Please note that import duties and taxes (if any) are the responsibility of the customer.
7. Can I cancel my order?
Orders can be cancelled within 12 hours of placement. After that, they go into processing and cannot be cancelled. Custom or engraved items are non-cancellable once confirmed.
8. What is your return/refund policy?
1. Refunds are available only for products returned within 3 days of delivery.
2.No refund/exchange if the product is used, damaged, or customized.
3.Wrong ring size selected by the customer is not refundable; exchange is possible with delivery charges paid by the customer.
9. How do I return a product?
To request a return:
1. luminousjewels342@gmail.com with order ID and reason.
2. Share clear images of the product in original condition.
3. Once approved, ship the product to us within 3 business days.
Refunds will be processed after our quality team approves the return.
10. How can I contact customer support?
You can reach us anytime at:
📧luminousjewels342@gmail.com
Or message us directly on WhatsApp through our website.