Terms and Conditions
Effective Date: 18/07/2025
Website: www.luminousjewels.co
Brand: Luminous Jewels
Operated by: Karm Export
Please read these Terms & Conditions (“Terms”) carefully before using our website or placing any orders. By accessing or using this website, you agree to be bound by the following terms and conditions.
1. General Information
This website is owned and operated by Karm Export. All references to "we", "our", or "us" refer to Karm Export and its brand, Luminous Jewels. These Terms apply to all visitors, customers, and users of the site.
2. Product Information
We strive to display accurate product descriptions, images, and pricing. However:
Slight variations in color or design may occur due to photography and lighting.
All product weights, sizes, and carat values are approximate and may vary slightly.
We reserve the right to modify or discontinue any product at any time without notice.
3. Pricing & Payments
All prices are listed in INR (Indian Rupees) and include applicable taxes unless stated otherwise.
We accept payments through secure third-party gateways.
Once an order is placed, it cannot be cancelled or modified without approval.
4. Orders & Shipping
Orders are processed within [X] business days and shipped via trusted courier partners.
Tracking details will be shared once the order is dispatched.
Delivery timelines are estimated and may vary due to unforeseen circumstances.
We are not responsible for delays caused by courier services or customs.
5. Returns & Exchanges
Please refer to our Return & Refund Policy for detailed information. In general:
Customized or engraved items are non-returnable.
Return requests must be made within 1 days of delivery.
6. Intellectual Property
All content on this website—including text, images, designs, logos, and trademarks—is the property of Karm Export / Luminous Jewels and is protected under applicable copyright laws. Unauthorized use is strictly prohibited.
7. User Conduct
You agree not to:
Use the website for any unlawful or fraudulent purpose.
Attempt to gain unauthorized access to our systems.
Copy, modify, or distribute any website content without permission.
8. Limitation of Liability
We are not liable for:
Any indirect, incidental, or consequential damages.
Losses caused by third-party services (e.g., payment or shipping).
Your use of the website is at your own risk.
9. Governing Law
These Terms are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, India.
10. Contact Us
For any queries related to these Terms & Conditions, you can reach us at:
📧 luminousjewels342@gmail.com
❓ Frequently Asked Questions (FAQs)
1. What type of jewellery do you sell?
We currently specialize in high-quality diamond and gemstone rings crafted with precision and care. All our pieces are BIS hallmarked and designed to suit a variety of styles and occasions.
2. Are your products certified?
Yes, every Luminous Jewels ring comes with authentic certification for diamonds and metal purity (BIS/IGI, wherever applicable), ensuring full transparency and trust.
3. Do you offer custom ring sizes?
Yes! You can select your preferred ring size while placing the order. If you're unsure, contact us and we’ll help you measure the right fit.
4. What if I order the wrong ring size?
We offer a resize/exchange option for unused items. However, delivery charges for both sides must be borne by the customer. The ring must be returned in original, unused condition.
5. How long will it take to receive my order?
1 - Orders are dispatched within 7 business days.
2- After dispatch, delivery takes around (India) or 10–15 days internationally.
You’ll receive tracking details once your order is shipped.
6. Do you ship internationally?
Yes, we ship globally. Delivery timelines vary by country. Please note that import duties and taxes (if any) are the responsibility of the customer.
7. Can I cancel my order?
Orders can be cancelled within 12 hours of placement. After that, they go into processing and cannot be cancelled. Custom or engraved items are non-cancellable once confirmed.
8. What is your return/refund policy?
1. Refunds are available only for products returned within 3 days of delivery.
2.No refund/exchange if the product is used, damaged, or customized.
3.Wrong ring size selected by the customer is not refundable; exchange is possible with delivery charges paid by the customer.
9. How do I return a product?
To request a return:
1. luminousjewels342@gmail.com with order ID and reason.
2. Share clear images of the product in original condition.
3. Once approved, ship the product to us within 3 business days.
Refunds will be processed after our quality team approves the return.
10. How can I contact customer support?
You can reach us anytime at:
📧luminousjewels342@gmail.com
Or message us directly on WhatsApp through our website.